FAQ
Shipping & Delivery
How long does shipping take?
Orders are processed within 1-2 business days, please allow 5-7 business days to receive your order, depending on your location.
Do you offer international shipping?
Yes, we ship worldwide! Shipping rates and delivery times vary based on your destination.
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number.
Returns & Exchanges
What is your return policy?
Our earrings are non-refundable due to strict hygiene reasons that we adhere to for the safety of our customers.
What if my item arrives damaged?
If your item is damaged upon arrival, please email us at sophie@sophie-celine.com with a photo, and we’ll resolve it as quickly as possible.
Jewelry Care
How do I care for my jewelry?
To keep your jewelry looking its best:
Avoid direct contact with water, perfumes, and chemicals.
Store in a dry, cool place.
Use a soft cloth to clean your pieces.
Is your jewelry waterproof?
While our jewelry is durable, we recommend you remove it when showering or doing any sports activities
Materials & Quality
What materials do you use?
Our jewellry is made from high-quality 925 sterling silver and gold plating, designed to last with proper care.
Is your gold-plated jewelry hypoallergenic?
Our pieces are made with materials suitable for sensitive skin, including 925 sterling silver and high-quality gold plating.
Will gold plating tarnish over time?
Gold plating may fade with heavy wear. To prolong its life, avoid water, sweat, and harsh chemicals.
Contact Us
How can I contact you?
You can reach us via email at sophie@sophie-celine.com or Here
